FAQ: Dark Matter
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you ship internationally?

Yup! Of course, just because we're shipping internationally doesn't mean it'll happen fast. So, if you're outside the US, it'll probably be a bit of a wait.

Last updated: July 18, 2018 13:01

If I get the Deluxe Hardcover, are you also going to send me the normal hardcover?

Nope, if you pledge to get the Deluxe Hardcover, you're getting one copy of the book, with the fancy Kickstarter cover instead of the normal one.

Last updated: July 18, 2018 13:01

Is Dark Matter going to include any new content from that which is released on the Patreon?

For those of you not in the know, we've been developing Dark Matter for nearly two years now over on the Mage Hand Press Patreon, and we've even recently released four chapters from the book over there. (The original release had all seven chapters, but we've fully revised the book since then.) The final version of Dark Matter on the Kickstarter will have new material, improvements, and fixes that won't been seen on Patreon.

Last updated: July 18, 2018 13:01

What's in the Mage Hand Press Starter Pack?

Every PDF you'd need to play a Mage Hand Press base class in Dark Matter: the Complete Alchemist, the Complete Craftsman, the Complete Warmage, the Complete Witch, along with the Channeler, Gunslinger, Shugenja, Warden classes.

Last updated: August 01, 2018 23:21

Can I get the Hearthstation tier if I'm not a retailer?

Sure.

Last updated: August 01, 2018 23:21

Why does it cost so much to ship to me? What do you have against [my country]?

For the shipping prices, I'm afraid they're about accurate -- these are the prices we was quoted by the US Post Office; other shipping services were similar. Since this is our first Kickstarter, we didn't want to take any risks in undercharging the amount of shipping, since we can't be too sure about things like customs or processing fees popping up unexpectedly.

If this Kickstarter goes well, we'll look into using international shipping fulfillment services on our next project, both to bring down prices and secure a more stable rate.

Last updated: August 01, 2018 23:21

Does this have anything to do with the old TSR system, Dark*Matter? What about the show Dark Matter?

Nope, Dark Matter is a wholly original property. We think we're in the clear in terms of trademarks, but we're still hashing it out with our lawyer if we need to add a subtitle to the book to avoid any complications.

Last updated: August 01, 2018 23:21

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://darkmatter.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://darkmatter.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://darkmatter.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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